We're Here to Help
Our support team is dedicated to ensuring your fundraising success. Get the help you need, when you need it.
Our Support Approach
At Sunrise Fundraising, we believe great support is essential to your success. Whether you're just getting started or running your tenth fundraiser, we're here to help you every step of the way.
Our support team combines technical expertise with fundraising knowledge to provide you with solutions that work. We don't just answer questions—we help you succeed.
How to Get Support
Help Center
Browse our comprehensive knowledge base with articles, guides, and tutorials covering all aspects of the platform.
Live Chat
Chat with our support team in real-time. Available during business hours for immediate assistance.
Email Support
Send us an email and we'll respond within 24 hours. Perfect for detailed questions or issues.
Phone Support
Speak directly with a support specialist. Premium plan customers get phone support 7 days/week.
Training Sessions
Schedule one-on-one training sessions to learn advanced features and best practices.
Video Tutorials
Watch step-by-step video guides covering common tasks and platform features.
Support Hours
For urgent issues outside business hours, please submit a support request below and we'll prioritize your ticket.
Submit a Support Request
Existing customers can submit support requests using the form below. We'll respond as quickly as possible.
Common Support Topics
Getting Started
- Creating your first fundraiser
- Setting up payment processing
- Customizing your fundraiser page
- Adding items and descriptions
Managing Fundraisers
- Editing live fundraisers
- Managing bids and donations
- Processing payments
- Exporting reports
Account & Billing
- Updating account information
- Changing payment methods
- Understanding fees
- Upgrading your plan
Technical Issues
- Login problems
- Payment processing errors
- Mobile app issues
- Browser compatibility
Still Have Questions?
Check out our FAQ page or reach out to our support team—we're always happy to help.